Cancellation Policy

All cancellation requests must be received in writing. Send cancellation requests to training@swana.org for review and processing. Cancellation requests received by March 31, 2023 will receive a 100% refund of the registration fee, less a $150 administration fee. SWANA invoices for no-shows. After March 31, 2023, you are responsible for the full amount of all items purchased in your registration.

Cancellation of Group Registrations: If a member of a group registration cancels on or prior to March 31, 2023, you may replace this registrant with another person in your organization. Send change requests and cancellation requests in writing to training@swana.org. If the number of participants in the group falls below 4 as a result of a cancellation on or before March 31, 2022, the registration fee for each group registrant will be recalculated to the appropriate member or non-member rate, and a $150 administration fee per cancelled registrant will be assessed to the group. Any remaining balance will be refunded. After March 31, 2023, no changes can be made to the group registrations and you are responsible for the full amount of all items purchased in the group registrations.

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Need help?  Contact us at 240.494.2239 or email us at training@swana.org.