A technology upgrade - whether it's routing, billing, or data management - can have a severe impact on the day-to-day work of the people committed to making your business succeed. Adoption of new technology can drive a business to greater success, while resistance to change can doom a project before it has a chance. This session examines a large-scale software implementation and some of the decisions that led to success and failure across a three-year period.
After attending this session, participants will be able to:
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Identify some of the concerns that personnel have regarding changing technology and business practices.
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Identify project objectives that create opportunity to drive successful change, and how to implement those objectives.
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Outline the benefits of clear and effective communication across multiple levels of project implementation, ranging from driver buy-in to project status reports and technology integration issues.